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Kadmos Help Center

Here you will find answers to all your questions about the international Kadmos wallet, debit card, and more.

Account & Personal Details

How can I open my Kadmos account?
Does it cost money to use Kadmos?
What is an e-wallet?
Is there a limit to how much money I can hold in the wallet?
Where is the money in the wallets stored?
Why do I need the app and e-wallet?
Why do I need to verify my identity?
How can I verify my identity?
I forgot my password. What should I do?
How can I change my phone number in the app?

Debit Card

What should I do when I receive my card?
Where can I use my card?
How can I change my PIN?
How can I temporarily block my card?
How can I permanently block my card?
What should I do if I lose my card?
What should I do if I lose my card and phone?
What should I do if I do not recognize a card payment?
Information on your new debit card

Transfers & Withdrawals

How can I add money to my e-wallet account?
What do you mean by FX?
How can I create a recipient?
How can I withdraw cash?
Can ATMs charge their own fees?
Are there any withdrawal limits?
What should I do if my card has been captured by an ATM?

Privacy & Security

I suspect fraudulent activity in my account. What should I do?
Where can I view the terms and conditions and the privacy policy?
What measures do you take to protect my data?
What should I avoid when communicating with anyone including Kadmos employees?

Customer Support

How can I contact Kadmos?

Account & Personal Details

How can I open my Kadmos account?
Does it cost money to use Kadmos?
What is an e-wallet?
Is there a limit to how much money I can hold in the wallet?
Where is the money in the wallets stored?
Why do I need the app and e-wallet?
Why do I need to verify my identity?
How can I verify my identity?
I forgot my password. What should I do?
How can I change my phone number in the app?

Debit Card

What should I do when I receive my card?
Where can I use my card?
How can I change my PIN?
How can I temporarily block my card?
How can I permanently block my card?
What should I do if I lose my card?
What should I do if I lose my card and phone?
What should I do if I do not recognize a card payment?
Information on your new debit card

Transfers & Withdrawals

How can I add money to my e-wallet account?
What do you mean by FX?
How can I create a recipient?
How can I withdraw cash?
Can ATMs charge their own fees?
Are there any withdrawal limits?
What should I do if my card has been captured by an ATM?

Privacy & Security

I suspect fraudulent activity in my account. What should I do?
Where can I view the terms and conditions and the privacy policy?
What measures do you take to protect my data?
What should I avoid when communicating with anyone including Kadmos employees?

Customer Support

How can I contact Kadmos?

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