Help Center - Kadmos

Kadmos Help Center

Before contacting our support staff, please browse our question and answer section below.
We have answered many common questions and have provided in-depth step-by-step tutorial videos.

Where is the money in the wallets stored?

Kadmos is a technology provider and software developer that utilizes payment rails of our officially licensed e-money issuer (EMI) partners. Our partners’ financial licenses are recognized globally and can be viewed and validated at the European Banking Authority Payment Institution Register.

‍As e-money institutions, our partners are obliged to hold customer funds in safeguarded accounts. These accounts are protected against business risks of e-money licensed operators (i.e. bankruptcy, foreclosure, defaults, etc.) and are subject to strict access limitations and requirements. Depending on the currency used, safeguarded accounts may be held with a number of fully licensed banks across Europe.

What is an e-wallet?

An e-wallet (electronic wallet) is a digital account that enables a user to make transactions such as withdrawals or transfers through the app interface. An E-wallet represents an account at a licensed financial institutionю It is equivalent to a typical bank account. E-wallets generally allow for quick and easy access to a user’s money when they are connected to the internet.

Does it cost money to use the Kadmos app?

Fees and charges paid by individual employers are subject to the terms and conditions negotiated with their current employer. Depending on the employment contract or government regulations, employees may be offered a limited number of cost-free withdrawals or home remittances. Additional transactions might be subject to fees and charges.

How to create a recipient?

Under “Send money to” click on “Add”. Fill in the required information about the recipient as prompted, and select Save.

How to transfer money with Kadmos?

Sending money home or elsewhere is easy with Kadmos!First, you will need to have the recipient saved to your contacts. (link this to the other faq about recipient). Then follow the steps below:

- Select the recipient of the transfer
- Enter the amount to transfer
- Add reference, if needed
- Click Next and review the details
- Confirm transaction
- Check your email for the verification code
- Enter the code then select Submit
- That's it! Your transfer is on its way

Check out the video we prepared below:
https://www.youtube.com/watch?v=8et9rRFNVjE

What is FX?

Foreign Exchange (forex or FX) is the trading of one currency for another. The rates of exchange usually fluctuate based on the market conditions or government regulations.

Why do I need the app/wallet instead of just receiving a bank transfer?

The e-Wallet provides you with direct access to your money, anytime and anywhere. It is securely stored in a stable currency (USD or EUR). When you transfer money from your wallet to your home bank to withdraw in your local currency, you can be sure that you are benefiting from our market-leading foreign exchange rates! Plus, with e-Wallets you have complete freedom when and whom to transfer your money. No need to get your employer involved.

I forgot my password. What should I do?

First, select “Forgot password” on the login screen. Enter your email address and select “Submit.” An email will be sent to your designated email address. Check your email inbox or spam folder. Open the password reset email from Kadmos and find the code. Enter the code and select “Submit.” Create a new password. Click “Log in to continue” and sign in to your Kadmos account with your new password.
https://www.youtube.com/watch?v=evOoOQH-PKU
‍

How do I add money to my wallet?

Money can be added to your wallet by your employer only. Contact your employer to find out when they will authorize the next salary payment and ask them to ensure that it will be sent to your Kadmos wallet.

I suspect fraudulent activity. What should I do?

Contact customer support immediately and please notify the relevant legal authorities as soon as possible.

What measures do you take to protect my data?

Kadmos is fully GDPR compliant. Kadmos processes all personal data with clients´ consent and the legal basis is Art. 6 para 1 sentence 1 lit. a GDPR. In the cases where the law does not require Kadmos to obtain consent, we process your personal data in connection with the initiation and performance of a contract and the legal basis is Art. 6 para 1 sentence 1 lit. b GDPR (performance of a contract, pre-contractual measures). All personal data will generally be processed within the EU or the European Economic Area (EEA), and the processing of the data will be governed by the GDPR. Please note that this is also the case if you are located in a country outside of the EU or the EEA.

Where can I view the terms and conditions, privacy policy, and data protection policy?

When you are logged into the app, on the bottom right hand side of the screen you will see the person icon (insert copy of icon here). Click on the icon and you will be linked to the account section. All of our legal information can be found under the “Legal Information” section

Where is the money in the wallets stored?

What is an e-wallet?

An e-wallet (electronic wallet) is a digital account that enables a user to make transactions such as withdrawals or transfers through the app interface. An E-wallet represents an account at a licensed financial institution It is equivalent to a typical bank account. E-wallets generally allow for quick and easy access to a user’s money when they are connected to the internet.

Does it cost money to use the Kadmos app?

How to create a recipient?

Under “Send money to” click on “Add”. Fill in the required information about the recipient as prompted, and select Save.

How to transfer money with Kadmos?

Sending money home or elsewhere is easy with Kadmos! First, you will need to have the recipient saved to your contacts. Then follow the steps below:

- Select the recipient of the transfer
- Enter the amount to transfer
- Add reference, if needed
- Click Next and review the details
- Confirm transaction
- Check your email for the verification code
- Enter the code then select Submit
- That's it! Your transfer is on its way

Check out the video we prepared below:
https://www.youtube.com/watch?v=8et9rRFNVjE

What is FX?

Foreign Exchange (forex or FX) is the trading of one currency for another. The rates of exchange usually fluctuate based on the market conditions or government regulations.

Why do I need the app / wallet instead of just receiving a bank transfer?

The e-Wallet provides you with direct access to your money, anytime and anywhere. It is securely stored in a stable currency (USD). When you transfer money from your wallet to your home bank to withdraw in your local currency, you can be sure that you are benefiting from our market-leading foreign exchange rates! Plus, with e-Wallets you have complete freedom when and whom to transfer your money. No need to get your employer involved.

I forgot my password. What should I do?

How do I add money to my wallet?

I suspect fraudulent activity. What should I do?

Contact customer support immediately and please notify the relevant legal authorities as soon as possible.

What measures do you take to protect my data?

Where can I view the terms and conditions, privacy policy, and data protection policy?

When you are logged into the app, on the bottom right hand side of the screen you will see the person icon. Click on the icon and you will be linked to the account section. All of our legal information can be found under the “Legal Information” section

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