📣 We have just raised over $29 million in our Series A round to revolutionize the salary payment experience of migrant workers🎊

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Account & Personal Details

How can I open my Kadmos account?
Does it cost money to use Kadmos?
What is an e-wallet?
Is there a limit to how much money I can hold in the wallet?
Where is the money in the wallets stored?
Why do I need the app and e-wallet?
Why do I need to verify my identity?
How can I verify my identity?
I forgot my password. What should I do?
How can I change my phone number in the app?
Can I transfer money to a Russian bank account?

Debit Card

What should I do when I receive my card?
Where can I use my card?
What are my spending limits?
How can I change my PIN?
How can I temporarily block my card?
How can I permanently block my card?
What should I do if I lose my card?
What should I do if I lose my card and phone?
What should I do if I do not recognize a card payment?
Information on your new debit card

Transfers & Withdrawals

How can I add money to my e-wallet account?
What do you mean by FX?
How can I create a recipient?
How can I withdraw cash?
Can ATMs charge their own fees?
Are there any withdrawal limits?
What should I do if my card has been captured by an ATM?

Wallet to Wallet: KadPay

What is KadPay ?
How can I pay with KadPay?
How can I receive money instantly with KadPay?
Why do I need to enter a verification code to confirm the transaction?
Is KadPay free of charge?
Does KadPay work between Kadmos wallets of different currencies?
What is a real-time transaction?

Privacy & Security

I suspect fraudulent activity in my account. What should I do?
Where can I view the terms and conditions and the privacy policy?
What measures do you take to protect my data?
What should I avoid when communicating with anyone including Kadmos employees?

Customer Support

How can I contact Kadmos?

Account & Personal Details

How can I open my Kadmos account?
Does it cost money to use Kadmos?
What is an e-wallet?
Is there a maximum limit to the amount of money I can hold in my wallet?
Where is the money in the wallets stored?
Why do I need the app and e-wallet?
Why do I need to verify my identity?
How can I verify my identity?
I forgot my password. What should I do?
How can I change my phone number in the app?

Debit Card

What should I do when I receive my card?
Where can I use my card?
What are my spending limits?
How can I temporarily block my card?
How can I permanently block my card?
What should I do if I lose my card?
What should I do if I lose my card and phone?
What should I do if I do not recognize a card payment?

Transfers & Withdrawals

How can I add money to my e-wallet account?
What do you mean by FX?
How can I create a recipient?
How can I withdraw cash?
Can ATMs charge their own fees?
Are there any withdrawal limits?
What should I do if my card has been captured by an ATM?
How do Standing Orders and Schedule Transfers work?
Can I transfer money to a Russian bank account?

Wallet to Wallet: KadPay

What is KadPay?
How can I pay with KadPay?
How can I receive money instantly with KadPay?
Why do I need to enter a verification code to confirm the transaction?
Is KadPay free of charge?
Does KadPay work between Kadmos wallets of different currencies?
What is a real-time transaction?

Fees

Which transactions are free?
Which transactions will I now be charged a fee for?
What are the fees I will be charged for Bank Transfers?
When will I be charged a fee for a Bank Transfer?
What’s the difference between Local and SWIFT Bank Transfers?
What are the fees I will be charged for ATM withdrawals?
Will I always have to pay fees?
Will I still be charged a fee if my Bank transfer fails?

The digital point-of-sales: KadPos

What is KadPos?
As an Operator, how can I set up KadPos?
As an Operator, how can I request a seafarer to settle their expenses with KadPos?
As a seafarer, how can I pay with KadPos?
Is KadPos free of charge?
Are there amount limits for payments via KadPos?

Privacy & Security

Where can I view the terms and conditions and the privacy policy?
I suspect fraudulent activity in my account. What should I do?
What measures do you take to protect my data?
What should I avoid when communicating about my account?

Customer Support

How can I contact Kadmos?

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